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Well done!
You have completed Handling Feedback as a UX Designer!
You have completed Handling Feedback as a UX Designer!
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Learn how to evaluate and prioritize feedback so you can improve your design work.
For more tips, check out the workshop Receiving UX Feedback by Example.
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Now, that you've gotten feedback
what do you do with it?
0:00
You can't and shouldn't try to implement
every single piece of feedback.
0:02
If you did you'd end up
running around in circles,
0:07
producing very little meaningful work.
0:10
And even worse, you might lose
sight of what's most important for
0:13
the user of your design.
0:16
First, acknowledge the feedback.
0:18
At a minimum it can be, thanks for
the feedback, I'll consider it.
0:21
If it's outright mean spirited,
leave the situation and don't escalate it.
0:26
If you aren't sure how you'd
like to act on the feedback,
0:31
it's okay to say you'll get back to them.
0:35
You don't need to agree or
disagree right away.
0:37
If you feel guilty for
taking the time to think it through,
0:41
communicate to the critic that this
is important for you to get right.
0:44
So you want time to reflect on it.
0:48
When you're ready filter the feedback
into the categories of constructive and
0:51
non-constructive.
0:56
For everything that's constructive
first focus on the positive feedback.
0:58
It could be tempting to skip
over the compliments and
1:03
instead focus on the negative feedback.
1:06
Allow yourself time to appreciate
the positives and allow it to soak in.
1:08
Then recognize the constructive
negative feedback.
1:14
This feedback highlights areas for
improvement.
1:18
For example,
1:22
if the goal of this page is to communicate
the differences in subscription features,
1:23
it's difficult to visually compare
the features since they aren't aligned.
1:28
This is helpful because it points out
a weakness by comparing it to the goal.
1:33
Make a list of the feedback
you'd like to act on,
1:37
and create a to-do list for yourself.
1:40
For any non-constructive feed back,
evaluate if it requires a follow up.
1:43
For instance, if a critic is making
an incorrect assumption about
1:48
the target audience, share that knowledge,
they may simply not be aware.
1:52
There may be feedback you disagree with,
stand up for
1:57
your decisions by carefully
explaining your opinion.
2:00
Express yourself in a non-defensive way.
2:04
Referencing the other person's comment,
noting that you heard them,
2:07
then responding with your perspective.
2:11
It's worthwhile to note that you may
receive different feedback that's
2:13
ultimately subjective.
2:18
Sometimes there is a great
area in our work and
2:19
there isn't an expressive right or wrong.
2:22
This ambiguity can be confusing to
manage How do you decide on a direction?
2:25
In design we can lean on design
principles, fundamentals, heuristics,
2:30
personas, and usability studies
to decide on the best direction.
2:35
However, when it comes to
the nuances of visual design,
2:40
it can be a challenge to
come to an agreement.
2:44
Look at trends and
the feedback you receive.
2:47
If you hear the sentiment once,
note it and move on.
2:50
If you hear the same feedback over and
over, it's a trend and
2:54
is meaningful to act on.
2:59
As you gain experience,
feedback will become easier to handle.
3:00
I hope the concepts taught in this
workshop have prepared you for
3:05
your next review.
3:08
If you like to learn more
about handling feedback,
3:09
check the teacher's notes below for
more resources.
3:13
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