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You have completed Intro to Design Thinking!
You have completed Intro to Design Thinking!
Preview
Let’s define a few terms and practices that we’ll be referencing throughout the course. With these, we’ll have a vocabulary to build on to better understand design thinking.
New Terms:
- User – the person(s) who will be engaging with your product
- Empathy – the ability to understand and share the feelings of another
- As-is – the current state of a user’s experience
- To-be – the future state where a design thinking solution has been employed to a user’s pain to improve their experience
- Timebox – The simple act of defining a length of time that a task should take and enforcing those parameters
Further Reading:
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Frog Design’s process - Collective Action Toolkit
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IDEO’s Design Thinking Process
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Stanford d.School’s process - Virtual Crash Course in Design Thinking from the Stanford d.School
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Likely the word you'll hear most
during this course is user.
0:00
We're defining that term as anyone that
will touch your product or service.
0:01
They are the one you're
looking to understand.
0:06
And this concept of understanding your
user is core to design thinking practices.
0:09
It's called empathy.
0:16
Empathy will play a role
throughout this course.
0:17
The most profound place for
0:20
us to approach with empathy however
would be in your user's as-is scenario.
0:22
The as-is scenario is what a user
is currently experiencing.
0:28
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